@Jill548
Jill, I'm a Host just as you are and no more.
This is a Community Centre for Hosts & Guests alike.
The Levels simply refer to the amount of participation on the Community Centre and accumulates over time.
Stephanie is one of the Administrators of the Community Centre. That's why she has 'Admin' tagged to her name. She is one of three who run the English speaking part of CC. The other two are Lizzie and Quincy. They are otherwise called 'Moderators'. They are not employees of Airbnb, but do have channels of communication to Airbnb and often help with various issues arising on CC. That's why I suggested Stephanie maybe able to help you.
Lastly, please note if you wish to address anyone by name and ensure they receive notification,
please use the @ sign and a drop down menu appears with list of contributors to that particular thread.