@Georgie10 I can so relate! I just had someone give me a four overall and a three on accuracy because a townhouse didn't have air conditioning. I never said it had air-conditioning. The listing says nothing about AC. Sigh. Perhaps I need to list everything the townhouse doesn't have?
"Potential Guests Please Note: this house does not have air conditioning, a butler, room service or a pony. If you require any of these items to make your stay a great experience, please seek accommodations elsewhere."
(-;