Why Airbnb is a JOKE organization that cannot do anything right or resolve anything

[Chelsea84]

I have spoken to 5 representatives each who knew nothing they were talking about ad were completly useless. Why these people were hired in a resolution center when they obviously can do nothing is a mystery to me. One of these people even had the audacity to hang up on me. One of these people lied to me and had me cancel my reservation and resassured me that the credit I used to book it with would be refunded WHICH IS NOT THE CASE. None of these people were able to help me in the slightest and have made this whole ordeal a nightmare. Please explain to me how this organization is actually being run because it seems like a huge scam run by idiots.

[Mike340]

@Chelsea84

I think there must be a large turnover of staff at AirBnb support, and as such the level of experience an knowledge held by them is declining. It seems also apparent that they are having to deal with guest/host situations that they really have no/insufficient training for. They are merely call center staff who just cannot provide the assistance required.  It seems that they need to take the details of your problem and then seek support from supervisors, who are no doubt over worked themselves and then report back to you when someone has told them what to do...a long and slow process, with a number of hosts/guests just forgotten about.

I would try writing a post on Facebook or Twitter and communicating that way ...

[Marit-Anne0]

@Chelsea84

It can take a week or more before the refund is restored to your credit card.