I have just hosted my 4th guests and they broke a 25 year old ceramic clock which was wall mounted and I presumed it would be safe. They gave it to my housekeeper and explained it happened as they were struggling with the blind (it isn't very close to the blind). They haven't contacted me though.
As I have only 3 reviews I am worried a damage claim will affect a review from them and lower my 5* rating significantly. I add a damage deposit to my bookings and was going to only ask a nominal amount of around £25 as I wouldn't be able to find a replacement as it was handmade. Is it worth claiming if they can then leave a bad review? I can't decide what to do!