Will pre-approval automatically cancel when accepting another booking

[Gregory16]

Hi,

If I give multiple guests pre-approval for the same dates, or even if some of the dates overlap, and one of my guests accept the pre-approval, and I then take the booking, does the pre-approval offered to the other guests automatically expire or withdrawn? Or would I need to remove the pre-approval from the other guests it was offered to.

Especially relevent to peak times like Xmas and New Year, or Easter bookings were we get MANY querries and even guests asking for special offers or to be pre-aproved, but then they don't book within the 24hr period, so any new booking requests within that 24 hours I am scared to pre-approve as I worry I will get 2 acceptances as sometimes it takes an hour or 2 to respond.

OR...

Is my understanding correct that even if I pre-approve and the guest accepts, I still need to confirm the booking? In which case if I have 2 guests accept for clashing dates I can pick the prefered guest and book and decline the other?

Thanks,

[Amaris0]

No you can't have two different guests accept a pre-approval.

No matter how many guests you pre-approve for the same dates, the booking will go to whichever guest accepts and pays first. It is not dependent on if you pre-approved them first/ other pre-approvals it is solely based on the fact that pre-approvals are just enquiries and not guaranteed whereas a booking is a confirmed commitment so takes priority. The guests are aware of this and it is their choice to risk waiting or securing the booking.

This process will automatically cancel any other pre-approvals and will show up for them as 'Not Possible'; you don't actually have to do anything form your end.

Ama

[Gregory16]

Awesome - thanks for that... 🙂

[Amaris0]

Most welcome 🙂

[Gregory16]

Hi,

Off the topic, but maybe you can help. I keep getting Error 504 when trying to send messages to guests?

Haven't been able to send all afternoon.

Have a guest arriving this evening

Desperate to get comms with them