Young Guest with no reviews

Cynthia491
Level 1
Sydney, Australia

Young Guest with no reviews

What do others do or ask guests who are quite young with no reviews?

it makes me slightly uncomfortable...

7 Replies 7
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Cynthia491 

we hosted a lot of young guests and guests without reviews and they were lovely.

We hosted a lot of middle aged and elederly guests and families with good reviews and some of them really disappointed us.

 

At the beginning of our hosting journey, we were happy when some middle aged family booked our place and we were concerned when we got a booking from 6 young backpackers or 2 tatooed friends or 5 kids who came to town for the rock concert.

 

Well, it turned out young guests are better and happier guests then the others.

 

Dear Cynthia, there are no rules, people will surprise you  🙂

 

Yulianna0
Level 10
Madrid, Spain

@Cynthia491, you can ask your guest if he have read carefully and accept all your house rules. May be he can tell you something about his plans so you can organize everything better? 

I’m trying to have some conversation with new guests, clarifying things that can be important for them and for me. And I agree with @Branka-and-Silvia0. Most of young and new travelers are just perfect guests! And adults can be far from being nice:( 

Emilia42
Level 10
Orono, ME

@Cynthia491, how young is young? People in their 20's and 30's have been my best guests. This is your chance to 'teach' them about Airbnb. Tell them your expectations and let them know what they can expect from you. Communication is key. Even if people aren't so great at responding, in my experience, they are still reading/listening.

Mark116
Level 10
Jersey City, NJ

@Cynthia491  It's really a mixed bag, just being young and having no reviews is not necessarily evidence they will be bad guests....info. on their profile, their tone and content in messages is also very useful.  No one who is under 18 is supposed to be able to book on airbnb, but airbnb doesn't do much to ensure this.

@Cynthia491 

I host a lot of exchange students so many are new, young (early 20s) and have no reviews. I always make sure they have read my listing description, my house rules, and understand that Henry and I are home-hosts, and they will be staying in our guest bedroom as a "guest". I also check the purpose of their trip and why they want to stay in my home (as opposed to a guest house or budget hotel or a dorm room or any other option). 

 

Regardless of whether they have reviews or not, I like to make my own conclusions about potential guests. so I make a point of communicating with potential guests to get a feel for them. Being a good fit with my home, the way we do things here and managing expectations is important for us. 

 

Airbnb can't do this for me and I don't expect them to...... only I can 🙂 

John2406
Level 10
Swansea, United Kingdom

@Cynthia0

There's been some very good comments on here about your concern, and if I'm able to extract just one comment from each, it would be;-

 

  1. ".....it turned out young guests are better and happier guests then the others....."
  2. ".....you can ask your guest if he have read carefully and accept all your house rules. May be he can tell you something about his plans so you can organize everything better?"
  3. "Tell them your expectations and let them know what they can expect from you. Communication is key"
  4. "....just being young and having no reviews is not necessarily evidence they will be bad guests"
  5. "Regardless of whether they have reviews or not, I like to make my own conclusions about potential guests. so I make a point of communicating with potential guests to get a feel for them. Being a good fit with my home, the way we do things here and managing expectations is important for us"

- and I'm sure that we can all learn from others' experience; I certainly have, from reading their comments.

 

As to @Mark0's comment that "No one who is under 18 is supposed to be able to book on airbnb, but airbnb doesn't do much to ensure this", I did have an enquiry recently where I was contacted by one of four 17yr old girls , saying that they were looking for somewhere to stay and relax after taking their exams, and she then said that "it was ok with her Mum, who would be making the booking on their behalf"

 

If @Cynthia0's question related to under-18yr olds, then as with the enquiry that 'hit' us, whilst I know of many youngsters who are very responsible and could be trusted to look after everything and everywhere they stay and/or what they do, the fact remains, that until they are actually 18 years of age, "children" - for that is what they are classified as under that age  -  are not legally (in the UK at least) able to make a booking for themselves.

 

"But" I hear everyone saying, "their mother had said that she would book for them on her account", which indeed was the case, but even if she did that, the law requires (as does Airbnb) that the person who makes the booking is also required to stay at the holiday accommodation with the "children"; all of which was pointed out to the girls, whose mother then took over the conversation, saying that other places they had contacted didn't have a problem with allowing the 17year olds to stay.

 

So if what she said is/was correct/true, the onus is on the Host rather than on Airbnb to monitor who is going to stay at your property, and this takes us back to the five comments I highlighted above, as well as to the one main comment throughout, and that is that, "Communication is key".

 

Let's face it, we were all young once.  Maybe we were or weren't as responsible at age 18 as we should have been, but unless someone gave us a chance, they wouldn't have discovered what we were like, and for today's youngsters (by which I mean those aged between 18 and say 25) the same situation still exists, so it is only after communicating back and fore with your Guest(s), as well as ensuring that they have read, and will comply with your House Rules, that Hosts' can make informed (as well as 'gut') conclusions.

 

In my own case I did all of my 'homework' on the subject, and might even have 'given in' to the four girls' request to stay if the Mum of one of them had also stayed with them, but she didn't offer to do so, on top of which, I checked with my Insurance Company as to whether I would still be covered should anything be damaged etc.  Whilst most surpringly they advised that I would be, I decided that having advised all the plusses and minuses to the Mum, rather than my clicking the "Decline" button, I would leave the decision up to her.  Perhaps unsurprisingly therefore,  apart from a comment of "Thanks", with the addition that she/they "were grateful for all of my research",  I've neither had a booking for that enquiry, nor heard anything since.

Sarah977
Level 10
Sayulita, Mexico

@Cynthia491  As others have said, many young people turn out to be fine guests.

But I would certainly message with this guest, asking if he/she has correctly entered the number of guests who will be coming, if more then the guest, you'll need full names of all on the booking, and let them know politely that if more people arrive than booked for, they will be not allowed to enter. 

Also ensure that they have fully read through your listing description, including the House Rules, which are buried way at the bottom.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.