a changed reservation

Clishea0
Level 2
Christchurch, New Zealand

a changed reservation

Hey guys,

 

I was wondering if someone can help me out.

So I booked an air bnb for two months for September 1st till November 1st, I have paid the first months rent but I had to cancel my second months reservation as my family are meeting me in America in October. 

When I went to the billing details, it says that I still owe $246.28 but I'm not sure what it is for? Does anyone have any clue what I am paying for for that? Because I paid the first months out right so I'm confused as to why I still have to pay more money and why I wasn't told when I booked?

 

Please help me!!

 

Thanks for you help!

1 Reply 1
Marit-Anne0
Level 10
Bergen, Norway

@Clishea0

You have booked under the long term cancellation policy.  

https://www.airbnb.com/home/cancellation_policies#long-term

Assuming you have sent an alteration request that the host has accepted, the only thing you can do now is to negotiate with the host for a refund if he/she can re-rent the cancelled dates.