airbnb experiences a failure

[Kathleen397]

I am about to take legal action against airbnb. I opened an experience workshop in Oct. Their software to run an experience was very poor and hard to use. Referals showed up at my door with no notification from airbnb. I closed my account after that first bad experience and three months later the experience is still listed on their site despite 15 phone calls and dozens of email attempts.  Closing my account does not seem to help either. Their customer service is useless and does not respond to my pleas for help. Until today people show up at my door for workshops that have been referred by airbnb and yet I have no account with airbnb. I have received payments for workshops I have never given and when I explailn my problem  to airbnb they never respond. When asked if they can expedite my problem to a supervisor customer service tells me a flat no, then says goodbye. airbnb is the worst ever business model, I will do what I can to discourage others from using the company's services. I will take legal action next as my home address is available for anyone to show up at my door at any hour of the day. 

[David-and-Fiona0]

Sorry to hear this. I know the Airbnb system isn’t perfect but what you are describing sounds like user error to me. Go to your listing and snooze it until you understand how it works. Trying to sue Airbnb is a waste of your time and your money.

[Kathleen397]

I had closed my Airbnb account, assuming all other data in their database that was associated with my account would be also be deleted. It turns out that you can delete your account but the experiences associated with your account are not automatically deleted with it, creating orphan records. (If you click the link to contact the host, you get an error.)

Because I don't have the account associated with the experience, they refuse to help me, and people keep showing up for classes that we no longer offer. I've worked in software development most of my life, and I know when software is buggy. Airbnb shouldn't offer an experience on their site for which the host has no Airbnb account! (We have the email from Airbnb that the account was deleted, and this has been confirmed by thier support staff as well.)

I welcome any CONSTRUCTIVE suggestions you may have for fixing this since their support has come up with nothing.

[Helen3]

Contact them via social media.

[Kathleen397]

which social media platform do you think would be best for this? thanks

[Jeff158]

@Kathleen397 have you been to your listing and flagged it as no longer operating.

Twitter is supposed to be quite good for a fast response, click the link for contact info

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245#M5...

[Mark116]

I haven't tried it, but people say Twitter gets the best response, next is FB, last is CS.  You could try opening a new account, then closing the experience, and then closing the new account, but my guess is, that won't work, LOL.

I would most certainly encourage anyone who shows up for an experience that isn't running to contact airbnb themselves, maybe hearing how guests have been inconvenienced would be a motivator for them to delete the experience.

[Kathleen397]

I opened a new account but its no longer associated with my old account. I've exhausted all resources.

[City-Limits-Ranch0]

You should call and ask to be escalated to a supervisor.  Message and post publically on their Facebook and Twitter.  Keep badgering them.  They can fix it you just have to get to the correct person.

You could go and register yourself for your experience.  That should get you a reservation number and Airbnb phone number that appear on your registration.  Then call and get them to look into the situation using this reference.

You could also get several people to click on and 'report' the experience.  We could do that for you. How do we find it?

[Kathleen397]

thanks for the suggestions: I have called 14 times and there is no solution after I speak with a phone rep. I asked to be escalated to a supervisor and she said she cannot do that. Several reps have just hung up on me.  I think to report this experience is a good idea. The experience is "Perfumed Locket" city Carmel Valley Calif. 

[City-Limits-Ranch0]

@Kathleen397  so there is no flag button on the experience page.  The experience looks like it is up and running, open for business.  Your old profile takes the user to an error page.  You are trapped in the Matrix.

I sent an error report but I am not hopeful that this will help.

When you Facebook and Twitter are you including the URL of the experience?

https://www.airbnb.com/experiences/207455?source=pdpother&sectionId=108a6379-c265-43bb-8c65-5d069fda...

All I can suggest is to keep trying.

Kerrin

City Limits Ranch

[Kathleen397]

Hi Kerrin, thanks for the convo on this very troubling issue. airbnb has some real software problems, I've even received payments for services not rendered.