Help

Hi, I am a host and one of my guests who is due to arrive 25 January is getting frustrated because AirBnB has apparently debited is credit card three times, but each time has immediately refunded him. I cannot find anyone to discuss this withBiljana Latest reply by Quincy

I am a bit worried. The guests did not come in the time the said they were going to. I can not get hold of them. I have messaged them a few times. Not sure what to do. I have left the house now and messaged where the key is. I am worried they are going to... Latest reply by Gerry-And-Rashid0

Hi everyone, I would just like to know if anyone has experienced this. We have a property which is eligible for Airbnb Plus however we have a long term confirmed booking property with the guests due to check out in a few months. Will we lose the chance to... Latest reply by Sarah977

I need to block dates on my calendar because my apartment is not available. I can not use the 'drag-and-drop' feature on my mobile phone. Can admin at airbnb do it for me? Thanks Latest reply by Cathie19

Hi! Please HELP!!! my kitchen got serious leaking, is reparing now. Water is all over the apartment floor and i don't know when it will be done. Now will affect the coming booking on this Saturday. Should i cancel the booking now? Or wait till on Thursday... Latest reply by Wee4

We are new with Airbnb and when Adding a listing, we failed to add the cleaning fee of $360. We did not notice this error until a guest booked with us. When reviewing through the Confirmed reservation, I noticed the cleaning fee was missing altogether. I... Latest reply by Teness0

Hi there, I'd love some help! Am new to Airbnb, and while all is going well thus far, I have an incoming guest who originaly booked for 3 adults and 2 children. However, she would like to change the official booking to 2 adults and 2 children and when she... Latest reply by Fiona367

We have an extra guest fee (for more than two guests) on our standard dates.On special dates or weekends such as the summer break, we have a flat rate. How can I stop the calculator adding the extra guest fee for these dates?? Latest reply by Madeline58

I have cancelled one of my guests reservations. but I'am not sure they are aware of it. I no longer have their contact details besides of talking to them throught airbnb. I would like to ensure that they are aware of the cancelation because they didn't re... Latest reply by Emilia42

I've been on the platform for a couple years, and I was wondering how we could tell how many times we had been booked -- do you just have to page through the calendar and look? I see that I can see how many times I was booked in the last 30 days, but tha... Latest reply by Emiel1