Help - Page 23 - Airbnb Community

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I haven't received a payout

Who would help when having problems with Pay out? Airbnb says the reservation has been paied but my paypal account does not show that. The guest has been already 1 week in the propperty and I haven't receive money. I am a new hosts but I had been able to... read more

in Help
Created 18-01-2016 | Latest reply 28-06-2020 by Onur41

169

Updating servers?

Is anyone else having trouble uploading photos to the app? I keep getting the message that they might be updating servers?

in Bø, Nordland, Norway in Help
Created 28-06-2020

Stop sending the Magazine - call Customer Service and complain

I have been a super host for about 2 years now... and today I find 2 of these useless Airbnb Magazines stuffed into my tiny mailbox (yes 2 identical magazines on the same day). I called Airbnb to cancel, and they directed me to an utterly disfunctionwl we... read more

in Arlington, VA in Help
Created 30-03-2019 | Latest reply 28-06-2020 by Mike-And-Jane0

Overcharged

Hi there. I was overcharged $19.73. Airbnb keeps saying it shows they took out a lesser amount, which yes, it shows on my receipt the amount they are saying they took out, The amount they were supposed to take out, the correct amount. Only they did not ta... read more

in Grand Rapids, MI in Help
Created 27-06-2020 | Latest reply 28-06-2020 by Lisa723

Host in Spain asked for passport information due to "police report"

On arrival my host asked me to sign a form with passport information because apparently it is required in Spain by the police. I was just wondering how it is used, whether this is legit or my info is searched etc.

in London, United Kingdom in Help
Created 22-06-2017 | Latest reply 28-06-2020 by Sandra3916

Pre approval blocking dates

since coming back I am getting a number of enquires for pre approval and I have dome this twice and in both cases have clicked the box to block any further bookings for those dates. However it is allowing others to make a booking within the 24 hours which... read more

in Help
Created 27-06-2020 | Latest reply 28-06-2020 by Graham329

Upcoming guest not receiving my messages

I have a guest arriving in a few days. He made the reservation in January, and then when the Covid-19 situation arose I contacted all my upcoming guests to let them know about their cancellation options. He was the only guest who didn't respond to that me... read more

in Portland, OR in Help
Created 27-06-2020 | Latest reply 27-06-2020 by Sarah977

Editing a listing: Guest Resources -> Check-in instructions

I am trying to create check in instructions for my listings from the web version of the listing page but I can't find it under Guest Resources. This is only on the smart phone App version it seems. Why can't I see it on the web version? I don't like edit... read more

in Tokyo, Japan in Help
Created 22-10-2017 | Latest reply 27-06-2020 by Tom-And-Lydia0

why is my review not showing up?

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews?there is no contact infor... read more

in Los Angeles, CA in Help
Created 12-08-2017 | Latest reply 27-06-2020 by Sarah977

Guest found mouse in house. Requesting full refund 5 days later

Hi everyone ,not sure the Airbnb policy here. Our guest has requested a full refund 5 days after checkout. She states she found a “rat” in the house and has a photo. It is actually s field mouse. Unfortunate either way. Our home is in the country... read more

in Vermont, US in Help
Created 26-10-2019 | Latest reply 27-06-2020 by Helen427

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