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Hi, We had a guest stay recently who was a bit of a nightmare. We're in the UK and we've been through an unprecedented heatwave. Our guest arrived and told us how much she loved the apartment. A couple of days later she got in touch to say that she was to... Latest reply by Cathie19

please advise how can I check if my property is properly listed. Latest reply by Miloud0

Good afternoon!I had guest on August 7-9, and still has not get the payment for it路‍ The expectable date for payment is indicated August 8 thank you so much in advance! Latest reply by Miloud0

I have a guest who had full access to my property for almost 50 hours before she put in a complaint that she wanted a full refund for a variety of reasons, summed up below: - Dirty stove top (which later took me less than a minute to clean, and which she ... Latest reply by Nina75

Something went wrong in the server error, I can’t send the offer request to my guest

This is our first summer hosting guest. All of our guest but have left a review but one. Tomorrow is the 14th day since checkout and the last day to leave a review. Does Airbnb send a reminder to the guest to leave a review? Should I send her a remind... Latest reply by Sarah977

I emailed the guest 2 days ago with instructions how to check in. Then followed up with another email today asking if he received it. Caring for my cat is included in the rental agreement so I'm concerned that I haven't heard from him. I have a back up p... Latest reply by Helen427

Hi i have a problem. I saw that my 3 listing needs my attention. I saw on all of 3 that i have 1.0 stars and 81 or 82 cancelation per year. So i just want to report it Latest reply by Sarah977

Has anybody else experienced an odd AirBnb website glitch this morning? Logged on and the site told me that all my listings needed attention. Clicked on the link and there were a series of laughably false numbers.Our farmhouse apartment's overall rating w... Latest reply by Chris1121

Today on our listing we got a red notice on ‘Things to work on’ Overall rating You 0.8* Target 4.7* (we have 53 Five star ratings)Cancellations You 76/yr Target 0/yr (we have never cancelled)Acce... Latest reply by Janice146