cancelation reservation

[Jakub12]

Hi,

i cancelled my reservation on 8.February. I had to get back my money to 16.February, but i didn´t get nothing. I contacted my host and she wrote, that she didn´t get nothing money and she can´t what to get back. 

So, what have i do? 

Thank you for your answer and helping.

King Regards,

** Jakub

[Alice-and-Jeff0]

Contact Airbnb.  Use the phone number provided on your orginal email confirmation.