cancellation

[Rosie-and-Donald0]

I realized within 6 minutes of booking someone this morning that I had a conflict with another booking/another service from the day before that I had not updated my calendar.   AirBnB does not seem to differeniate between a need to cancel within a quick amount of time, and one that has been allowed to happen much later in the process or closer to the booking.  This bookings is 7 weeks away.  I have never cancelled anyone, and the fees seem the least of it.  It is the mark on one's profile and the metric it may affect in my listing coming up sooner or later in the looking.  

            Any ideas on how to mediate this, or on if the ranking of one's property is adversely affected?

           I have offerred them new dates, or some of the days they wanted at a steep discount.  Any other ideas?

           How do I figure out what their service fee might be if I offer to reimburse them that?

[Jenn5]

I'm still pretty new at this (17 hosts) but I think I would come out and say, "I'd like to reimburse you the service fee. Is it possible for you to screen shot the page showing what you were charged?" Or something to that degree. Otherwise just ask them and hopefully they're honest. Hopefully you can just alter the dates for them instead of having to cancel and have the repercussion of having the cancellation. Good luck!

Jenn

[Coni2]

I would call Airbnb and ask them to help you. They may waive their fee and change the reservation for you.