I am having the same problems. They do not answer or explain their decisions. This is the third time in my 12 years with airbnb. First time my guest made a bunch of false claims. I had emails from him to prove he lied. He wanted a full refund on his 6 months stay. He had over a month remaining on his stay. I wanted him out because he was a problem guest. He wanted to stay his remaining month but stil demanded a full refund of the 6 month stay. Airbnb was not supportive. they let him stay and he left my place a mess and gave me a bad review which hurt my super host rating.
Second time my guests dog and cat destroyed furniture and rugs. I have pictures of the damage. A hole is my new couch, she was the first guest to use it. Cat claw marks on the couch, ottoman and pee all over. I send airbnb pictures and receipts. They paid nothing, she even got her deposit back and left me a bad review. It cost me over $5000 in repairs.
And now a guest left early, 1 1/2 months early. And you want me to pay her back double to used nights. I have a strict cancelation policy. They will not explain how they are coming up the amount I owe her.
I feel they know this is our income and we do not want to get shout out of using airbnb so they do as they please with no explanation.
I have 6 listings and have been a super host most of the time for each one. And I just don’t understand what is happening to Airbnb. I used to trust them to have my back and now I’m not sure.
What is the insurance we have with them for?
Alison browning
