contact airbnb

[Carla66]

Hi folks,

I am a "super host" so I am confused as to why I cannot get through on the phone to an Airbnb rep.  I have had an open resolution problem in which I would like the company's involvement and, in fact, which they sent an email advising I could do.  However, the resolution page does not have any option to take this action!  I have been trying to contact someone for a week now with no success.  Has the call center closed?  Is there no longer a chat option?  No email contact info?  What happened to Airbnb?  Someone is making some very bad decisions if hosts cannot access a support system.  Additionally, I posted this issue last week but cannot find that post.  This site is becoming impossible to navigate.

[Jorge53]

AIRBNB loves to play ghost.  Their unpoliteness is out of control.  They will never update you on a resolved issue.  I have a situation in which AIRBNB 'allowed' a reservation's departure to go into a reservation's arrival of a new guest.  They never resolved the issue.  Also, they allow inquiries' departing time to go into 'blocked' days.  I gave up on them trying to get help.   

[Carla66]

Wow, I'm not feeling very optimistic here.

[Ange2]

Here's the link:    https://community.airbnb.com/t5/Hosts/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highlight/true...

[Karen1]

I think Direct Messaging through Twitter is the fastest way to get a response. You can write as much detail as you need on a DM and it remains a private conversation.

If you don't have a Twitter account, I create one now just for contacting Airbnb. Search Twitter for @AirbnbHelp and chose to Follow them. Then, click on the button that says "Message".  Write your message and send.

Good luck.

[Livia7]

Glad I am not on my own in finding contacting airbnb the hardest thing in the world. Why do they not listen and do something about it, do they even look at these forums. Love everything else but am seriously considering other platforms as it drives me nuts.

My current issue is I have received a 10% airbnb discount for bookings on the one year anniversary of being a host, i have applied the code supplied to a booking but not received the discount. but can i contact airbnb to resolve? Certainly not without stuffing around for hours. can any of irbnb's downtrodden 'community' assist? 

many thanks John

[Carolyn27]

Just to say, I followed the advice on the forum and contacted AirBnb via direct message on twitter @airbnbhelp.  I asked for confirmation that they had received my enquiry, which I received within about a minute, and the issue was resolved in 32 mins!!  Thought I would let you know my experience, as it's easy to get anxious about these things and actually, although twitter may not be convenient for everyone it does actually work really well.