credits

[Sarah-Kate1]

Due to my reservation being cancelled, airbnb gave my account a full refund plus an extra €34. We were able to use some credit from the refund for a new booking, however the €34 gifted to me is not there. How do i get this credit into my account and how do i use it? I have since made further bookings and have not had the option to use credits. 

Thanks Sarah Kate

[Sylvia240]

The same thing happened to me.  My reservation was cancelled due to electrical issues so I was given a full refund and was offered $50USD travel voucher to compensate for the inconvinience.  I have looked and looked and do not see the $50 credit anywhere.  Where can I find it? Was I even credited the $50 to begin with? 

[Letti0]

@Sylvia240  It should show up at checkout. 

I received an additional credit after my host canceled. How does it work?

If a host cancels your reservation, you can choose to rebook at another place or get a full refund. If you choose to rebook and the new place you book costs more, we may help by covering a portion of the difference.

Here’s how the credit we offer for rebooking works:

• If your new reservation costs more than the original, your credit will be applied automatically on the checkout page. Airbnb doesn’t provide credit if your new reservation costs less than the original.
• When your reservation is canceled and you choose to rebook, you’ll receive an email with the exact amount of rebooking credit Airbnb will provide. The credit amount will vary based on reservation and might not cover the full difference in cost.
• If your new reservation costs more than your original reservation plus the credit, you’ll need to pay the difference.

Airbnb won’t provide a credit if your new reservation request isn’t accepted by the host, or you choose to get a refund instead.

[John2399]

We were told we have a credit for our next booking. And it would automatically come off a booking worth over $95 but when we paid for the reservation we did not see a credit for $45cad.