decline account

[Asmati1]

Hello, the person had booked our appartment, accidentaly we accepted, we sold the appartment already so , please tell me the money they transfered on your site or not? if yes what can we do in this case? we want to remove our account from airBNB, please write us  how we can do it.

thanks in advance

[Solveig0]

hi @Asmati1 ,

The booking has yet to happen, yes? 

You get the money once they've stayed at your place. Airbnb will have the money in a holding account and can transfer it to the guest.

You should just cancel- as you're no longer going to have an account here it won't matter that you'll be penalized. The guest will be refunded by Airbnb as long as the stay is in the future.