error on payment

[Andrew98]

Greetings,

- Appreciate it if there's actually a Tel # for future reference clearly available.

- Have had to change our bank account. We had our first AirBnB guest this week, payment has error'd as we forgot to revise the payout details with the new account detail.

Have revalidated details with AirBnb, but beyond the acknowledgement that that has been done, no information about the adjusted payment. 

No worries about monies, just that it might be lost or somehow in limbo having error'd on the initial auto system to pay the bank account that was closed.

Thanks

Andrew E

[Clare0]

Hi @Andrew98 When you set up a new payout account it takes a few days for Airbnb to verify it by sending a small deposit, usually a penny just to make sure everything is correct.  Airbnb will hold your payout until this verification has been completed. 

As for phone numbers to call, click on the link below to see all the ways to get in touch with Airbnb, including all phone numbers worldwide.  You should bookmark this page for future use.