guest had emergency.

[Mylene22]

hey guys, please need some idea im a new host fresh from the boat ! ☺️ i have guest that they have an emergency and need to return the keys to me week before check out. is she get refund from that? thank you appreciate it!

[Ana1136]

@Mylene22 if she indeed had an emergency and provides documentation Airbnb might refund her the unused nights. Let her cancel the reservation, don't do anything yourself. If she doesn't request money she will be refunded according to your cancelation policy. 

[Mylene22]

hi @Ana1136  thank you for quick response ☺️ i understand that for now i have nothing to do and wait for her to cancellation right? well i'm just praying that everything went well and nothing serious to her and family. 

[Ana1136]

@Mylene22 yes, you don't need to do anything. And don't accept cancelation requests, that will mean that you canceled. Just let her do everything.