hateful and dishonest references by someone who did not stay!

[Tyagi0]

I would like the attention of Air BnB and/or 'community center' on the following matter.

This is the first incidence in the 9 year duration that I experienced this.

Can a person who hasn't stayed with you leave a dishonest and hateful reference?? Also, particularly after Air BnB has cancelled the reservation because of a conflict?!??!!?

PLease advice!!

[Ben205]

@Tyagi0

According to Airbnb, yes guests can leave reviews without staying if the booking hasn't been cancelled until after check-in.

However, I'm intrigued by the review saying the room the guest booked wasn't available. I don't know if that's true, but if it wasn't available, I would have left a similar review.

I would not be happy to be asked to pay extra for a different room, as I believe it is the host's responsibility to make sure the room is available.

As I say, I don't know if the room was or wasn't available, but perhaps the lesson here is to make sure what we offer as hosts is what we give the guest. And if we can't meet our responsibility, we have to take the blame and find a solution (at no extra cost to the traveller).

[Tyagi0]

dear Ben!

So I thought of starting the discussion by asking this question. I am totally dissatisfied with the way this is handled. So I am trying to find a solution.

I appreciate that you have read the reference and promptly given some advice but it would be good to know the story before learning the 'lesson'. I will try to be short! In sequence. 

1) A person (Tomasz) requests for one of the rooms available in my flat.

2) I reply saying that the requested room is not available. But there is another room available in the same flat. So they can send another request for the other room.

3) He is unable to reserve the other room and I get messages that his transaction is declined.

4) I suggest that if he is having difficulties, I can accept the earlier reservation and we can settle the difference when he (with his partner) arrives.

5) He finally reserves the first room.

6) He arrives with his partner and I show him the room and request for the difference.

7) He tells me he doesn't understand English and he doesn't want to pay more.

😎 I show him/his gf the communication and his gf agrees. They discuss but he doesn't agree. The guy then becomes rude and impolite. 

9) I ask them to leave as I live in the same flat and I do not wish to stay with a person with such attitude and temper.

10) Air BnB calls to resolve the conflict and the whole situation is explained.

11) Air BnB says that they will cancel Tomasz's reservation and find them another apartment. There shall be no references left on my account.

12) 2 weeks later, I find a refence which is dishonest and hateful. This is obviously clear from other references left on my account. 

but the reference is there which is offensive. 

The 'Lesson' is to not entertain first time travellers? This is something I was unwilling to accept.

[Marit-Anne0]

@Tyagi0

If you have all these references/correspondance with guest in writing on the platform, you should contact airbnb and ask them to remove the review.

[Tyagi0]

How do I contact Air BnB on this matter? 

When I emailed on the thread on which I was correcponding to the handler, it send me an automated reply saying 'case is closed'

I have reported the reference on the page several times and I still haven't got any feedback.

I am unable to find a way to contact Air BnB as it takes me to help center and all unnecessary pages. 

[Ben205]

I definitely agree with @Marit-Anne0. This is one for Airbnb to remove, as they cancelled the reservation.

How did your guest book the room on Airbnb if it was unavailable? On my calendar, if my property is booked or unavailable (and blocked out), a guest can't book it.

[Ange2]

@Tyagi0   Try Airbnb Twitter or FB or here is a list of all numbers worldwide and various other ways to contact Airbnb.