how long does case resolution take?

[Jo-and-Steve0]

I have referred a case on to Airbnb in the Resolution Centre. How long does it usually take for Airbnb to make a decision or contact me about this?

Thanks

[Peter0]

Bad luck.  I hope it is nothing serious. Normally Airbnb expects  you to try to gain recompense from your guest directly and it only steps in if you have made efforts but hit a brick wall with the guest.  They will try to look at it independently and might not always side 100% with the host.  But they will keep in touch with you.  I've only really done this once with a difficult guest and once with an easy one who just paid me around 1000 dollars for burning my solid oak kitchen table (ouch!).  

I suggest a week to try to sort it with the guest is about right and then escalate if you can't.  Fingers crossed for you.