i'm a host...what to do after a breakin

[Jill66]

hey guys, i need some primo airbnb help and guidance.

i have a house in costa rica, and one of my guests was broken into. i felt horrible. i live in a super safe, pretty ignored area...but there's construction happening on the hill above, so the  f<insert bad word here>s saw my guests walk out, and they walked in.

anyway, it was awful. i had my caretaker come out right away; we called the police, who also came out; we got them somewhere else to stay; my neighbors got involved...

i flew down from la, installed security cameras (fake you can see, real you can't.); put on bars; added motion detector lights...and i confirmed what my caretaker thought... that the guest had actually left the door open...

doesn't make it better...just makes the bad review he posted super annoying, especially since i didn't write a review, and couldn't comment on his comment.

so, now. what do i do??? i took the property down until the construction was over; now that i've relisted it, i have had no bites, one inquiry...i know people are nervous. i dont blame them one bit...but...

what do i do??? just give up? so sad...

thank you for anything at all,

jill.

[Sandra126]

@Jill66, not sure what I am missing here but I looked at the listing and I can only see rave reviews??? No mention of anything bad apart from the drive there and you can hardly grade all the roads in Costa Rica.

[David126]

It was the Gerald review.

I would take all your comments about it out of your listing, you have actually highlighted the issue.

Now there is nothing you do about the review, a few more bookings and it will works its way out and I doubt ABB will do anything.

You might want to mention a bit about security in a general way, but you have made it a bigger issue than it should be.

I would have thought that nmost people assume there is some risk wherever you go.

[Sandra126]

@David126, @Jill66, ok I see it now, had to click for ''see more'' which is good as it is not immediately apparent.

Your other reviews are amazingly good and they will override it. But yes, you could do what David says and add a little something about security but not too much.