Hi Marco,
I have been without Instant Book since Octobe 31st. My listing shows only if I don't use the Instant Book filter. My bookings completely stopped. I am loosing a lot of money. I contacted Airbnb through their messaging system (all my cases were closed without providing me with any answeres to this issue). I also called, and Airbnb reps. hung up on me twice. Eventially, I got a response that Airbnb is looking into the problem.
I believe my account was flagged by Airbnb and I am possible penalized for something that I am not aware of. I have not cancelled any reservations and I have a 91% review rate, I am superhost, and have zero cancellations on my account.
At the end of October, I asked Airbnb to cancel a reservation on my behalf because the guest broke 3 of my house rules. Airbnb cancelled it without ever telling the guest the reason for the cancellation. The guest rebooked my house again. I callled and Airbnb cancelled again. I was assured by two different Airbnb reps. that those cancellations were penalty free for me because the guest broke my house rules. After this, I lost my Instant Book.
After that I got 2 strange bookings: 1 guest booked my house, but did not pay according to Airbnb and his reservation was cancelled by Airbnb. Another guest wanted to book my house for a year, though I don't do long term bookings (I did not decline the request, but just explained the guest that I don't do long term bookings). More than likely, these two bookings are going to be counted against me???
I don't know what to do. Any thoughts, suggestions?