my guests are being charged much more than what I am asking for

[Jeremy111]

Hi Everyone,

I'm in Canada. My dashboard shows that I am being paid:

$183 CAD x 6 nights = $1,100 CAD
Cleaning Fees $35 CAD

Total = $1,135 CAD

This is a message I've received from my guest:

They are charging me an additional $209. Total was charged in US funds and converted to CA on my bill. Final bill is $1344.56.

Can anyone help? Can I cancel the reservation and have them re-book? Looks like it's a currency thing.

Thank-you,

Jeremy

[David126]

@Jeremy111

That sounds about right, not sure what the issue is the difference would be ABB fees.

[Jeremy111]

Thanks for the reply!

It says the ABB fees are $35, which would make sense. This is more than $200 difference.

[Jeremy111]

Is there any way for the guest to contact AirBNB? The difference in the $$ doesn't show up on my end so I don't want to lose the difference, but it's this persons first time using AirBNB and I don't want to lose the booking.

[David126]

The Guest fee varies, the Guest has a contact number on their confirmation and a breakdown on their invoice.

[David126]

ABB fees would be around $150 for a Guest.

[Jessica-and-Henry0]

@Jeremy111

Host service fees are 3~5% of the booking subtotal and is deducted from your payout. Guest service fees are 5~15% of the reservation subtotal. 

So depending on what % of fees are applied, it could be max 20% of your "nightly fee x # of nights booked". Also, if there are taxes that Airbnb needs to collect, that will be added on to what the guest is charged. Plus I agree that there could be some impact from FX rates. But these things can all add up to me quite a bit more than expected 🙂 

Hope this helps~