no hot water

[Annie197]

our central is out of work for two days ; what can I do for the travellers who are arriving today?

[Florence50]

How do you say hello in French ?

Ask airbnb...

[Nathalie-Et-Gilles0]

@Annie197 

il vous faut annuler la réservation pour cas de force majeure.

Et prévenir d’urgence vos voyageurs.

Pour ce faire, contactez Airbnb qui vous assistera pour cette annulation.

Et pour qu’ils assistent vos voyageurs pour trouver une solution de relogement.

[Sarah977]

Yes, you can cancel the reservation thru Airbnb as an extenuating circumstance, but I'd contact the guests first to let them know the situation. Some guests can be understanding of a situation beyond your control, and it may be more preferable to them than having their booking cancelled and finding they have nowhere to stay.

[Quincy]

Hi @Annie197,

Welcome to the Community Center.

I was wondering if you've seen Sarah's helpful reply to your question? I hope everything will be fixed for you as soon as possible. 

Keep us updated. 

[Annie197]

Not really because it's hot and the travellers are prefering not to change their reservation ; and for them ther's no problem with only cold water ;  I always send a message to tell with this problem