no response from guest

Mina108
Level 1
Ireland

no response from guest

Hi, 

 

There is a guest coming tomorrow and she is not answering me about what time she is coming. She cannot cancel booking as it is not flexible. But what happens if she comes and i am not at home in the evening?

2 Replies 2
Marie82
Level 10
New South Wales, Australia

@Mina108 Find a plan B where u can leave key somewhere for her to pick up and send her the update, with Option A where u are able to check her in and Option B where u will leave key somewhere in case she reaches the location outside ur check-in time. And all in the messaging system. In case she does not show up u will still get paid at least for 1 night or more

 

 

 

 

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Mina108 it would be good if you could contact Airbnb and have them contact her. The guests always magically respond to Airbnb immediately.