no-show - blocked night pending payment

[Kerry-and-Nathan0]

I have just had a potential booking that has cost me a night's availability and a night's running costs.

Yesterday morning a guest requested to book for a stay last night. I accepted this request (and, unlike when I pre-approve but can choose to leave the date open, I did not have the option to leave the date open; last night was blocked on the calendar, by Airbnb, for the guest.

Because I had accepted and the date was blocked, I prepared the cabin, turned the lights on and left the heater on for their 11/12pm arrival, as the time stated by the guest in his message (and I went to bed).

This morning, there was no sign on Fahad having stayed and as I see from my app, he hasn't paid.

Airbnb just wasted a night's potential booking by blocking out my calendar and also wasted 10 hours of lighting and heating. I had no control over the blocking of the date. Does anyone know of this happening before? I can't imagine my chances of making a claim are strong. I have written a complaint (I prefer to write than get tongue-tied on the phone with nothing useful to say).

[Mike1034]

@David-Erik0 For the initial booking made at least 48 hours before checkin you were correct. I had encountered at least three cases. One case was that the guest extended his stay. But the collection of funds failed for the guest. I received an email from Airbnb and suggested me to cancel the guest stay without penalty.

The second case was that a guest booked more than one month. At the end of one month, when Airbnb tried to cellwct the second payment, it failed. I received an email from Airbnb and suggested me to cancel.

In the first case, I did not see the email until a week later. The guest’s booking was still valid and dates were still blocked.