A guest left early and we offered a refund of $425 but Airbnb has refunded them $837. Has this happened to anyone else? How do we contact Airbnb to remedy the situation? Am I liable for Airbnb errors?
Latest reply by
Craig31
Hi, I am a new host and I have a booking already in place. I want to increase my minimum nightly price for a future booking but I believe when I do this it changes the price of the booking I already have confirmed? I don't want to do this as this is unfa...
Latest reply by
Jacob29
I just had my first guests. I'v already reviewed them. They left trash in the room, told me to throw out the food they were leaving in the refigerator and I discovered this morning that they stole my grandfather's antique watch. How do I report this? ...
Latest reply by
Elaine-and-Duane0
Hi! I searched the FAQ and couldn't find the answer to my question. Maybe someone here can help me out? I'm looking to book an apartment for a couple of months, but the FAQ about charges doesn't answer my question about currency fees.The FAQ mentions the ...
Latest reply by
David126
Dear fellow membersI have send an enquirer a pre-approval earlier today.However I just got a message to accept or decline his booking.I have been an Airbnb member for more than 4 years and normally I do not have to accept or decline the booking after I h...
Latest reply by
Ira4
Right now I'm having a $275 (including Airbnb fees and and cleaning) reservation, but my card was charded for $330. I was paying with Payoneer card
Latest reply by
Павел0
Hey guys, I have opened a resolution with a guest. I have added photos but can now no longer edit the resolution inorder to add more. Airbnb ask for invoices for services to repair damage which I now have but no longer seem to allow you to add photos afte...
We had a last minute booking for 2 guests last night and agreed check in would between 5 .00 and 6.00. After 6.00 we had a message from the guests saying that they decided to stay out and would be with us between 9.00 and 10.00. At 10.30 we then had anoth...
Latest reply by
Andrea9