non existent airbnb

[John3001]

I booked an Airbnb about a week and a half ago which was to start tonight.  I'm a four states away from home.  Although it shows up in my trips, I have never received any messages from host.  The address does not exist.  The host phone number is disconnected or not in service.  I do not want this charged to my credit card.  I believe this listing is a complete fraud.  What do I do?

[Susan151]

@John3001  All you can do is call AirBNB. The contact numbers are at the top of this forum or you can contact them via twitter. [I, personally, would call.]

Are you at the property trying to get in? In the city, only to discover that the address doesn't exist?

[Susan151]

@John3001 

Here is the number just in case you on a phone:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

[Anonymous]

@John3001  Does the listing have past reviews? If so, perhaps the issue is more with the host's failure to communicate the relevant info than in a fraudulent listing.

Either way, you'll have to call Airbnb straight away; they will probably treat it as a Host Cancellation, in which case you would get some credit toward a replacement booking (though realistically, not many hosts accept last minute, same day requests.

[Sarah977]

@John3001  I'm not sure what you mean, you don't want it charged to your credit card? Wasn't it charged at the time that you booked?

In any case, get on the phone to Airbnb immediately to get this sorted out. Good luck.