payout issue

[Duska-and-Milka0]

Hi!

It is now the 9th of March. Our payment is still in future transaction that should already be sent on the 25th of February. We noticed that this happens when guests alterated their reservation, something simply went wrong with payout. Can anyone help us?

With lots of thanks,

Milka 

[Cynthia-and-Chris1 · Accepted solution]

Payment situations are something you'll have to deal directly with Airbnb to clear up.  You can learn how to contact them here:  https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highl...

[Duska-and-Milka0]

Please, could you give me the Airbnb number for Belgrade, Serbia?

I couldnt find it in the list and there is no phone number even when I did follow the instructions:

my reservations -> print confirmation where customer support part doesn't exist anymore.

Best,

Duska & Milka

[Duska-and-Milka0]

We sent @Airbnbhelp direct message from our twitter account but we still didn't get any answer. 

[Duska-and-Milka0]

@AirbnbHelp helped us and our problem is solved. Thx!

[Cynthia-and-Chris1]

@Duska-and-Milka0  Great, glad to hear!

[Kirstie]

@Duska-and-Milka0 that's great news - thanks for the update!

[Mindy-And-Jose0]

Set up payout to go to my checking, they sent two test one cent deposits, then decided not to pay. They then asked for PayPal, still no payment because of a transposed number. They said they sent 106 dollars Got that fix but still no payout. Then got an 84 dollar payout, but not the 106 payout. Going on 5th guest tonight.  How long do they get to hold on to your money?