payout issue

[Orchids0]

Dear Support team

we are host with name Orchids Homestay in Hoi An - Viet Nam

we have 2 bookings detail

DateTypeDetailsAmountPaid Out05/03/2017 PayoutTransfer to Account *****7158₫

04/30/2017ReservationApr 29 - May 1, 2017 [personal information hidden]

04/12/2017ReservationApr 11 - 14, 2017 [personal information hidden]

total amount 2800822đ 

i checked on the transaction history, the payment issue from 3 May 2017 but until now about 13 days but we did not recieved money to our account.

could you please check and inform us

we look forward to hear from you soon

thanks and best regards

[Ali40]

Hi @Orchids0

This is a forum of Airbnb Hosts that offer advice to each other. No one from Airbnb (the company) actually montors this site. If you have not received a payout, you need to contact Airbnb. I have had luck tracking down a missing/delayed payout by contacting Airbnb on Twitter (@Airbnbhelp) The response and resolution came for me in about 24 hours. Good luck!