payouts

[Nathalie219]

Hi It's been 22 days since my clients arrived and I am still waiting for my money to be paid.

What is the problem ?

Please help...... I need to speak to someone ... is there anybody out there....this site is a terrible one... not user friendly at all.....

Could someone give me a mail where I could explain my problem to someone

thanks for your help.... driving me nuts !!!!

[Judy1]

Hi @Nathalie219,

I'm sorry to hear that you still haven't gotten paid out. I know that last week Airbnb was experiencing issues worldwide with their payout system. Now that it has been resolved, your payouts should be released to you 24-hours after your guest checks-in. As soon as you noticed that your payout was not released the day after your guest checked-in you should have contacted Airbnb. I understand that you have not been able to reach anyone, so my best advice is to reach out to them through @Airbnbhelp on Twitter. Keep your reservation detials handy as they will ask you to PM them so you they can look into your account. As always, make sure you are not tweeting personal/account information. They will ask you to private message them via Twitter. 

Hope this helps!

Warm wishes,

Judy 

[Nathalie219]

Here is the message I received after sending a email........  

This case has already been closed and your email hasn’t reached our team.

Need help now? Our Help Center has information on everything from Airbnb account issues to reservations, cancellations and more—it’s the quickest way to find the information you’re looking for. 

If you still need assistance from a member of our team, you can open a new case in our Help Center. 

Thanks,
The Airbnb Team

[Nathalie219]

Thanks Judy for your help.  At least you reply because airbnb is very difficult to contac.  I think you only speak to call centers that do nothing to help you.  Best regards