pricing changes

Guevara0
Level 2
Berlin, Germany

pricing changes

I made a book in Beirut/Lebanon and after I confirmed and paid the rent the host asked me for 100 USD extra!! and want me to pay in cash! she said because I have to other persons with me but I booked from the beginning for 3 guests. 
I want to report this person because I don't want to pay 100 USD extra for no reasons! and also because I used a coupon to make this reservation and if I want to cancel I will lose both coupon and Airbnb fees.  
I don't know how to contact Airbnb in persone, what would you please advise? its not my mistake and Airbnb can revise the whole steps and see that I book for 3 guest already!
Thank you very much for your advice. 

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

If you look at the post above yours, it lists all the ways in which you can contact BNB 🙂 😞

Babs0
Level 10
London, United Kingdom

If you booked for 3 people and you show up with two people, you don't pay extra in cash to the host! You are absolutely right, @Guevara0! If they forgot to put an extra charge in for additional guests, they can't arrange for that in this way... Too bad, missed their chance!

 

Because it's a tough situation for when you arrive, you might want to contact Airbnb about this. Make sure all the conversation is through the messaging platform, so they can see what the host is trying to do. Flag the profile, this is even a reason you can chose in the drop-down menu!

 

Good luck!