refund

[Alison27]

Hi there i need some help

First time i am claiming for a broken fan, I intiated the claim straight away on the 8th Dec 2017 through airbnb.

they then liased with the client and she said she was happy to pay the amount claimed.

then nothing.....  i looked today as i have been away and it states do you want to discuss this claim with the client or escalate to airbnb ?  i thought that was what i was doing intially escalating to airbnb.?

so Now?  the client has not been paid her deposit back either??

[Marzena4]

Hello @Alison27. There are two stages of such claims: first, you address the guest and they agree (and pay) - the case is closed; second, if they don't agree/don't pay - escalation to the Resolution Centre. 

So since your guest after all failed to pay, you must escalate it.