refunding after cancellation

[Adam40]

I book mostly long-term guests. I recently had a guest book a month with me, and then cancel a few days later. He obviously did not read the cancellation policy, which gives him none of his money back. Should I assume the responsibility and cover for his mistake and return the money? I am running a business, is it unethical to make profits from cancellations? 

[Amaris0]

It's a hard one although technically you are within your rights to hold back based on you policy.

How viable is it to rebook? Personally, I don’t like to keep money if a guest doesn’t stay as annoying as it is that they have wasted my time and probably cost me alternative booking, but that’s just me. Also depends on the reason he cancelled, , do you think his reason is genuine etc. What do you think?  

Probably go with your gut feeling.

Ama

[David126]

If you are able to re book then certainly something to consider.