resolution centre reviews and how to reopen a case

[Ευφροσυνη2]

Α a guesτ rented my apartment for the whole June for himself and 2 of his staff. A month later I get the house damaged and extremely dirty. I submitted a request to the resolution for compensation. I had provided the receipts and photos as well as a chart of the original purchase dates. They replied that the documents are not sufficient.

I insisted that they should point out what exactly was missing but they didn't tell me. They concluded that I am not entitled to compensation. The funny thing is that they didn't approve any of the costs from the list I submitted

I want the case reopened and the resolution representative told me that it can be done but she didn't tell me how. She also happily told me that when a case is dismissed it is not going to be approved if it is reopened. Need advice about how to open the case again & also what is the list of documents to support an expense.

[Gwen386]

@Ευφροσυνη2 What was the damage?

[Ευφροσυνη2]

broken handle of the balcony door, lost piece of the garbage bin, broken dishware, filthy and mouldy linen, kitchen cupboard door swollen by water, the airconditioner needed service because it was dripping water, broken coffee machine's container and recently i received the electricity bill and was almost 3 times the usual bill. also some other minor damages