reviews

[Alison310]

Hi Earlier this year I had someone claim they didnt know the address and therefore couldnt stay at our property. This was reviewed by Airbnb and found that i had infact provided the address. Airbnb refunded the client the payment and also appoligised to us and reembursed us for the the failed stay.  

Ive found that the Mother who was the person who booked has left a bad review which i feel impacts on our standards and star ratings. Is their a way of removing the review please?

thanks Alison

The review states;

Geraldine

October 2018

The owner left my family stranded unable to get in the house and not knowing the full address. They had to stay in a hotel. If you choose this property make sure you have the full address and how you are going to enter the property well before you go, as this may happen to you as well.

[Sarah977]

@Alison310  Contact Airbnb, ask them to refer to what happened with this reservation (i.e. they confirmed that the address was given, and apologized to you and paid you) and ask them to remove the review, as it violates the terms of service (it's inaccurate). If you get a clueless CS rep who tells you that reviews can't be removed, keep trying until you get a knowledgable and helpful rep.