security deposit

[Viara0]

Hello,

I had a guest stay at my place for 2 weeks and we both thought the price he paid included the security deposit which would have been refunded if everything was OK. What is the procedure there?

Thanks

Viara

[Dave-and-Deb0]

Hi @Viara0,

The price the guest pays DOES NOT include the security deposit and the security deposit is only charged if their is a claim against the guest for damages within 48 hours of check out.  So since the security deposit was never collected, it cannot be refunded.