I've just spent an incredibly frustrating hour on the phone with support only to have them disconnect the call. I have three properties - comparable, all in the same area. I've listed with Airbnb for several years, haven't recently changed the listing parameters. I received a very low cost booking today for a reservation more than 6 months out - high season in my area and smart pricing should have priced to the mid to high end of my pricing range. Turns out that smart pricing currently has every single day of my listing set to the minimum price without any variability at all - including peak holidays. My other two properties still have the variability in the pricing range that I would expect.
So I call support and have someone spend the first 30 minutes explaining smart pricing and telling me that there is no problem. I ask to talk to a manager several times and he repeatedly tells me that no one is available. I try again with him and he finally realizes that smart pricing does have a glitch for the property. When I ask about the reservation that was made today, he tells me I should contact the guest directly, but I am concerned that my cancelling the reservation will negatively impact my superhost status. Apparently, I need to talk to another department regarding this, but of course, I've been on the phone for nearly an hour and need to go now. So then he states that he is going to provide information for the other department and "file" regarding the smart pricing variability. The line of course then disconnects and I have not heard anything back since.
So now I've been on the phone for an hour, can't spend more time doing it, have a ridiculously low booking 6 months out, and still have a calendar that is set on my smart pricing minimum forever. Help?