toilet damage

[Adam289]

Hello

I am wondering if someone can advise me on what is best to do. My last guest has competely blocked my toilet and it has over spilt onto the floor and is beyond disgusting. Either way, i am charging them the cost of the plumbing, but I also feel i should charge them the cost of my next visit that I have had to cancel due to not being able to sort the plumbing in time for next guest arrival. It is in a total mess so will need a cleaner too. 

Any advice is more than welcome

Thanks all

[David126]

Would depend initially on why it blocked, presumably you have tried a plunger.

[Cynthia-and-Chris1]

@Adam289 Chances are you’ll only get the cost of the plumber, if that, unfortunately. 

[Helen3]

You can certainly claim for it.

Have a look at Airbnb Help Centre, it outlines how you need to claim costs from your guests in the event of damage either through your deposit or the Airbnb guarantee.

Airbnb is best placed to advise you on this. Give them a call.