I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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Hi @Glen521 ,
I'm sorry to hear you seem to be having issues of some kind.
Just giving you the heads up - you have posted on the community boards which are just read by other hosts and other guests. People are sometimes able to offer advice etc. These boards are not read or monitored or action ed by airbnb customer service. If you would like to share your experience with other hosts and/or ask advice, best to create a new thread, explaining your difficulty clearly so others can understand and respond.
Good luck!
This does bring up a good point, however. When I call Airbnb, i find it’s a crap shoot. I have usually had my issues resolved, but only after calling numerous times and speaking to various people.
Some of them have a good understanding of what they’re doing, but I’ve found many do not even understand what’s being asked and/or have never heard of some of the situations I’ve encountered.
I also think many of them are young and underpaid, which means they probably do not own homes and thus have no camaraderie with hosts or understanding of the situations we deal with at times as homeowners.