why is a payment dated 14th April not being released to me. It was a cancellation is this why?

[Lucy399]

Somebody cancelled (this is the first time) I am due to get 50% but it just shows as pending even though its now 3 days after the payout day.

Any ideas as to why?

[Linda108]

Probably better to query Air BNB and not this host/guest public forum.   Here is a link to a guide for contacting Air BNB.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Lucy399]

thanks will do.