writing a review of a property with bugs

Sally522
Level 2
Georgia, United States

writing a review of a property with bugs

I stayed this weekend in the walk-out basement apartment of a very nice older couple's home. The unit had an infestation of millipedes. By infestation, I mean that upon arrival, there were several dead ones along each wall of the unit (1 bedroom, living room, laundry/bathroom), a dead one in the tub, as well as a few live ones crawling across the carpet. We opened the sofa bed to find countless dead insects on the floor inside the sofa bed and a live one crawling in it. We left for a few hours and when we came back there were 3 or 4 in each room crawling across the carpet and within an hour they all curled up and died.  I noticed a bottle of Raid in the waist basket. I went to bed wondering if any would make it up to the bed during the night and wondering what I should do. When I woke up the next morning, there were 4-5 more crawling in each room. I messaged the host and she came right down and picked most of them up and offered to spray more Raid. I asked for a dustbuster, which she did not have, and said I wasn't sure which I'd rather sleep with, the bugs or the chemicals, so she just sprayed the outside. More millipedes kept coming and dying during our stay. This morning, more millipedes and a cockroach.  I would overlook a few dead bugs along baseboards, but the live ones that kept coming was unpleasant...what would I step on in the night on the way to the bathroom? I don't have bugs like this in my home and would rather they had not been in this one. Still, the property itself was great, great host, the rest fo the place was clean, and I would stay there again provided that the bugs had been dealt with.  I don't want to leave a bad review, in part because I don't want to hurt this older couples' source of income, or their feelings, and in part because we may visit that area again and would want to be welcomed back (if they've taken care of the bugs). On the flip side, I know many of my friends would not have stayed the night there and in writing a review, I feel obligated to be honest for the sake of future guests. I could leave no review at all.  If I do write one, what is the best way to word it to not hurt the host or burn the bridge?  And while I'm posting...this property was listed as having two bedrooms, but it was actually one bedroom, and a living room/kitchen combo with an unmade sofa bed. Should the listing be more accurate?   There were multiple photos of the outside of the home, with one picture each of the rooms I mentioned. So...obviously no second bedroom pictured, so I suppose it was implied. Do I spell it out in my review for future guests, or suggest more accuracy in a private message to the host?

17 Replies 17
Gordon0
Level 10
London, United Kingdom

I'm running as fast as @Linda108 from roaches, millipedes I can deal with. I wouldn't stone the host to death for this; doesn't sound like a hygiene issue, simply a nature issue. 

Sarah977
Level 10
Sayulita, Mexico

@Sally522 Airbnb needs more compassionate, understanding guests like you and the hosts were lucky to get a guest who is concerned about getting the nice hosts and nice listing in a lot of trouble.

It does sound like a nature issue rather than an bad hygeine issue- those millipedes may have just hatched out or whatever they do, and may disappear on their own in a short time.

What I'd do if I were you is to private message the hosts, let them know you don't want to tank their ratings, but that spraying Raid around isn't a good solution (altho that may have been the best they could do in the moment), as guests don't want to breathe in the toxic chemicals and that they really need to get the place fumigated, and block off a few days in their calendar to have this done and let the poison dissipate.

I live in the tropics where insects are rampant. I do appreciate guests who don't have a major freak-out if they happen to see an ant or a spider- I make every effort to keep the house free of them, but I also don't like spraying toxic chemicals around. And where I live, you could fumigate once a month, and that's no assurance that another ant or a small army of them  won't crawl in. In fact, I seem to have less bugs than people I know who fumigate regularly- the balance of nature seems to keep things in check. I prefer looking for the ant hills in the yard and poisoning the nest, rather than exposing myself and my guests to toxins. 

Mark116
Level 10
Jersey City, NJ

FYi for anyone that is interested, Home Depot and Lowes sells an organic bug spray made from eucalyptus and other mint type of oils, it's more of a repellent, but it also doesn't have that deadly Raid smell and is allegedly safe around pets and humans.