Reiseguthaben

[Carlos57]

For second time i invited someone to register and use Airbnb and just like the last time they never sent me the money they were supossed to send. One of my friends registered and rented his apartment and the second one registered and booked an apartment. Who is suposed to be responsible for taking care of that? in the list they appear as registered but nothing booked yet. The thing is that i know that they rent their appartment or booked something cause they told me.  This time im not even able to contact Airbnb per e-mail cause i cant find any e-mail or number! just that unuseful FAQ. For what are we paying that extra 24/7 service fee if they dont even have an adequate system to help the people who use Airbnb and generate them profit!

[Florian-and-Theresa0]

@Dimitri0 Kannst Du diesen Thread bitte in den englischsprachigen Bereich verschieben? Ich glaube, keiner von uns kann ihm helfen.

[Carlos57]

and by the way Airbnb forgot to put the money in both accounts mine and the one of my friend which i suggested. They even accepted that it was their mistake and apologise. But for the procedure of what to do in case of that trouble there was no answer in the FAQ! just the useless answers of other members recommending to contact Airbnb which is what i was trying to do.