Multiple hosts are reporting, and I've also experienced, new guests who have "Lindenwold NJ" as their location. According to one host, an AirBnB agent said it's the default setting and that WE the HOSTS have to educate/inform the guest to update it to the correct setting (see email below). That should not be our job, it should be the job of the guest when they are setting up their profiles...it's easy to program it so they can't move forward without putting in their location. Don't prefill it in. As I get nearly everyone who is a first-timer, this is beyond annoying and so unhelpful because when I know where they are from, I have a sense of what they're likely to need help with.
Everyone says Host Voice items never result in changes, and I've not seen any that have, but I thought I'd give it a shot.
"Dear Patti,
Great news miss as we have found out why so many guest have origins from Lindenwold, NJ is because that is the default setting of where guest are from and then they have to go into the system and change it to the correct one.
So if you ever see that feel free to tell the guest to change that when they can please and thank you for your attention to detail."
Hope this helps. Happy hosting,
Patti