10 percent (non-refundable) discount added without my consent!

[Vanessa1275]

I received a confirmed booking with an additional 10% discount for guests choosing to do non-refundable even though Airbnb did not ask for my consent to add this to my listing. This is on top of the discount I had already included. It is a lost of close to $100 that I am having to incur, which is impossible to do during these already difficult times. I have tried contacting them through phone and there is no way to reach a human being. I am only sent to a contacts page where I  opened a chat that a robot also responded to, still not being able to resolve this issue!

Has anyone else experienced this?

[Emiel1]

@Vibi-N-Homes0 

You are responsible for the pricing and settings of your listing. Any discounts set can be checked by yourself before publishing the listing There are several tools on the platform which you can use to check if booking results will be as you expect them. "I thought that as host we were in control of pricing": That is correct, but it takes some work to be and stay in control.