A guest is supposed to arrive on Sunday but cancelled

[Vladimiros0]

And I have the most "strict" refund policy yet here we are, with no bookings in sight on Cyprus (requires visa for some countries and air flights ) so no last minute bookings 

This is awful. Booking. Com has a flexible cancelation policy you make on your own. Why can't we do it here also? 

Is it unreasonable to demand compensation for loss of revenue due to a guest canceling ? 

[Anonymous]

@Vladimiros0 Today is Sunday. Do you mean the guest cancelled for a week from today?

[Vladimiros0]

yes

[Anonymous]

@Vladimiros0 By the terms of your cancellation policy, the guest is refunded 50% if they cancel 7 days ahead. You should receive the other 50% after the scheduled check-in date. If there was an Extenuating Circumstance overriding the cancellation policy, you should have been informed of that. What communication ddid you receive from Airbnb?

[Vladimiros0]

I know the stupid cancellation policies I can read myself why do you repeat it? 

Airbnb didn't say anything  

Guest was refunded 100%

The current "Strict," policy is a joke

[Anonymous]

@Vladimiros0  This is a community forum. Nobody here works for Airbnb. If you believe there's been an error in your transaction, or you just want to lodge a complaint, you should contact them directly.

Or chill out and sleep on it. You sound unwell.

[Mike-And-Helen0]

@Vladimiros0 whoa! @Anonymous did not do this to you!

[Inna22]

@Vladimiros0 In that case your settings are incorrect. Or there’s some other reason for the refund. You should get in touch with Airbnb @Anonymous is trying to be helpful here, no reason to take this tone with him, he’s not the villain

[Jeff158]

@Vladimiros0 

The guests flight was probably cancelled due to Thomas cook going bust and they can't get a replacement flight. This is classed as an emergency or unavoidable circumstance= guest gets full refund.

https://www.airbnb.co.uk/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavo...

[Vladimiros0]

No they aren't from UK 

[Chris-And-Ida0]

"the inability of an airline to complete a flight are not covered."

So, no, Thomas Cook is not covered by this policy.