I just had a guest check in who was uneasy with the fact I live on site. Guests rent a free standing garage apartment and I live in the adjacent bungalow which although close, both have their own view of the street.. I never thought to put it in the listing I live their per say as I thought that was more or less the same situation for most hosts. Do you put it in your listing if you live on-site?
The situation may be compounded by the fact this guest is female and I am male, although she indicated up front her boyfriend would be coming too. More than anything, I want to avoid a bad review over something trivial like this. I am not sure if this was the right thing to do, but I sent her a message shortly after giving her the key that if she were uncomfortable with any aspect of the reservation, I would offer her a full refund were she to cancel. I added though, I'd love for "them" to stay as what I offer is a great location and space within the area I live.
@Clay29, I think it is implicit in your listing that you live onsite and frankly I think she's overreacting. I mean, it's not all that different to having a man living in the house next door is it? You also need to ask yourself why she is so concerned about you living onsite. Were they planning a party? Personally, I don't think you should be offering a refund, but it is very gracious of you to do so. What was her response to that out of interest?
I guess to avoid this in the future, you should explicitly state that you live onsite. The trouble is, our listings just get longer and longer because of all the things we end up having to explicitly state. But the catch 22 is that the longer it is, the less likely people are to read it anyway!
It's been a few hours and so far she has not replied. Her boyfriend did come later and they'e both gone out, so I assume they are okay with staying or else they want to keep their options open. I had not thought of the party angle but that certainly could be true. Well, at least "I" spoiled that.
That is bizarre. What does this person think that an apartment/guest house is? I have a little blurb in 'other things to note' and my house rules, under some spaces shared (see picture.) You may want to add something like that.
But honestly, this guest did not read your listing at all. If you had any more in your listing to prepare her for this situation, I doubt she would have seen it. She needs to take more responsibility.
@Clay29 There is a section of the listing description "Interaction with guests". You can state there that you are always available to answer questions or help out, as you are an on-site host and live in the bungalow adjacent to the apartment.
@Clay29 Then it's just a matter of guests actually reading it :-) But as long as something is stated in the listing description, then if they didn't bother to read thoroughly, you have that to fall back on- "Oh, well it says quite clearly in my listing decription that I live on-site".
Of course she's unhappy.
She can't abuse your house like she was planning.
She'll just have to settle for "quiet enjoyment" as agreed.