I just lost a booking after the person asked if the bedroom had a King sized bed or a Queen sized bed as “the listing mentions both”
I checked and could not not find any mention of a King sized bed in the listing.
I was sent a screenshot of what the person was referring to and it is different to what should be there. I took a screenshot at the same time and the screenshots show different information. My screenshot shows “Bedroom 1, 1 queen bed” whereas the screenshot I received from the person who was going to book (but didn’t in the end) shows “Bedroom 1, 1 king bed”. I am certain the screenshot I received is true and was what the person actually saw on screen for my listing.
About 2 week’s ago I noticed that the listing when viewed on my phone was correct, but when I look at the listing on my wife’s phone it was incorrect (it was showing “Bedroom 1, 1 king bed”.) I checked agin the following day and my wife’s phone was then showing the correct information (Bedroom 1, 1queen bed”). I called AirBnB and they told me “this cannot happen” even though I sent them the screenshot.
Am I the only person this has happened to?
Now I cannot be confident that what I publish on my listing is what viewers seeking accommodation will actually see.
https://abnb.me/trNRLlMq6YScreenshot received - Incorrectly showing “1 king bed”
Screenshot taken at the same time on my device showing correct information (“1 queen bed”)