Airbnb staff refused to admit their mistake and right their wrong

[Annabelle7]

I have an instant booking with "smart pricing" which is only $67 AUD per night. But I already set up my minimum price is $90 AUD. After I realized Airbnb made this booking for me I have contacted them couple of times. Only two of them said it is Airbnb fault. But I still received an email from Airbnb ( one of the tele receptionist her name is Ann Mary) said Airbnb did not do any thing wrong. which meant Airbnb can put any price they like!

[David126]

@Annabelle7

Do NOT use Smart Pricing, it is a disaster, lots of horror stories.

[Annabelle7]

Thank you David

But may be I am naive, the Airbnb has policy it is said the smart price will be within the minimum and maximium 

[David126]

There are a few things that do not work as advertised:

Smart pricing as anything but smart

Host guarantee guarantee's hardly anthing

And the Security Depost provides no security.

Ohh and your Cancellation Policy can be easily nullified!

[Annabelle7]

But even a lot of people know that, and I assume Airbnb knows that as well, those things still are happening. How can we fix that?

[David126]

The million dollar question....

I agree, it is beyong rational belief that someone high up the food chain does not know. Does it have a significant enough impact on the big picture?